Breukelen, October 3 2018 - An ecosystem perspective on innovation in the tourism sector is needed. This approach places a much greater focus on the various stakeholders in the innovation, which in turn provides a clearer picture of the long-term success and added value for the customer. That is the message shared by Prof. Dr. Bas Hillebrand in his speech. He claims that tourism is uniquely suited for this due to the many (digital) innovations within the sector, and calls upon the industry to conduct joint research into this perspective. Hillebrand also argues that we can use the results of this research to better understand the extent of businesses’ innovativeness, the acceptance of innovations, the necessary skills and the overall customer experience.